Every item we sell comes with the booq 100% Satisfaction Guarantee. If you are not completely satisfied with your order when it arrives, any item in new, unused condition can be returned or exchanged within 30 days of purchase for a refund (excluding all shipping charges).
We will refund return shipping expenses only if the item was sent in error by us, or if the item was damaged in shipping.
We believe that we offer the lowest prices available on the quality products we sell, and we guarantee this to you. If any EU-based online competitor* advertises a lower, in-stock price on the exact same item, we will match that price!** If you do find the exact same item advertised for less within 30 days, send us the address of the web page, and we will match the price or refund the difference. It's that simple, even if it's our own sale price!
**Shipping costs are not covered under this guarantee.
The delivery, performance and offers the seller on the site booqeurope.com are made exclusively to these terms and conditions. Deviating terms and conditions of the buyer will not be accepted. All deviations shall require our express written consent.
2 FINAL OFFER AND CONTRACT
The presentation of products at booqeurope.com is not a legally binding offer but merely a product presentation. By clicking the "Order" button, you enter a binding order for items in your shopping cart. An automatically sent confirmation of the order follows immediately after receipt of the order. The purchase agreement becomes effective with our delivery confirmation or delivery of goods.
Variations in color, size and shape, etc., are permitted provided they are reasonable for the buyer. Writing and arithmetic errors entitle the seller to withdraw from the sale.
The prices of our products are in € per unit inclusive of VAT at 19%. Prices are ex works and do not include transportation, postage, delivery, insurance, or customs duties, unless expressly stated in writing at the time of purchase. Current prices are those displayed in the shopping basket at the time of order. Different prices may be displayed on other pages due to caching (browser cache, proxies), those are not up to date and invalid. Product or shipping prices that are shown free of charge, are invalid in any and all cases, unless shipping is expressly noted to be offered free of charge, even if they are confirmed by (automated) order confirmation. Prices become valid at the commencement of the sales contract but not before the confirmation of delivery or receipt of goods by the recipient.
4 PAYMENT AND OWNERSHIP
Payment can be made by credit card, PayPal or, within Germany only, COD. Unless otherwise stated on the invoice, an early payment deduction is not permitted. To protect legitimate cardholders and prevent credit card fraud, we reserve the right to ask you to verify your identity by sending your government-issued ID along with a copy of your credit card. We may decline to process an order is we have any doubt about the legitimacy of a credit card transaction.
1) Advance Payment Bank Transfers
The invoice amount with the invoice number is to be paid to the following account:
Volksbank Raiffeisenbank eG Husum
BLZ/Sort Code: 21762550
Account No. 4187008
For transfers from non-European countries, all bank charges shall be borne by the customer.
If disagreements arise regarding the invoice amount or the goods delivered, contact us immediately (preferably by our Service Centre on this site, e-mail or by phone at firstname.lastname@example.org +49-4841-82225) to us. In case of returns, refunds are usually processed within 3-5 working days after receipt of the return.
2) Late payments are subject to a default penalty at an annual interest rate of at least 5 percentage points above the prevailing federal discount rate, but at least 6% p.a.
3) Retention of Title
Until receipt of full payment, the goods remain the property of Booq Europe - Managing Director: Thorsten Trotzenberg
5 DELIVERY AND SHIPPING
1) Delivery times
Delivery times are dependent on product availability and are stated as estimates, without obligation, on the catalog page of the specific product. If excessive delays occur, the customer will be informed by e-mail. Delivery date estimates and deadlines are non-binding. We are not responsible for any delivery delays due to force majeure or due to events that complicate or prevent the seller to make delivery, or delivery problems of third parties, any of which entitles us to rescind the contract. Hence, the customer can not derive any claims for damages. Shipping takes place only after receipt of payment in full.
2) Partial Delivery
Partial delivery delays due to delayed availability of individual items can be arranged only after consultation with the customer. Additional shipping costs will be incurred.
6 CANCELLATION ADVISORY
RIGHT TO WITHDRAWAL
You can withdraw from your contract within 14 days, without reason, in text form (e.g. letter, fax, e-mail) or - if you receive the goods before the deadline - by returning the goods. The time limit begins after receipt of this notice in written form, but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 para . EGBGB 1 and 2 as well as our obligations in accordance with § 312e Section 1 Clause 1 BGB in conjunction with Article 246 § 3 BGB. The withdrawal period is sufficient to send the withdrawal or the product.
The withdrawal in writing must be sent to:
Director: Thorsten Trotzenberg
25813 Husum / Germany
Fax: +49 4841 82 212
Withdrawal by returning the goods may be made exclusively to the following address:
17111 TRANSIT FULFILMENT
In the case of an effective withdrawal, the mutually received benefits and any benefits derived (eg interest) must be surrendered by both parties. If you cannot return the product in its entirety, or only in deteriorated condition, you are obligated to pay compensation for the loss in value. With the return of product this does not apply if the deterioration is exclusively due to their inspection, as might occur in a retail store environment. Deterioration caused by the proper use of the goods are also exempt. Transportable items are to be returned at our risk. You have to bear the costs of return if the delivered products match what was ordered and if the product price paid does not exceed 40 euros, or, for higher value items, if you have not made full payment or a contractually agreed-upon partial payment. Otherwise, the return is free of charge. Items that cannot be shipped in a standard parcel will be picked up. Refunds must be made within 30 days. The period begins with the declaration of revocation or the product for us with their receipt.
End of withdrawal
In other words, returns are free of charge. BUT: Please do NOT send the item COD as our shipping partners can not accept these shipments. You must pay for the postage, and we will refund shipping costs in the amount of the currently lowest prices from DHL / German Post. Typically we refund in the form of store credit unless you request payment of actual funds. It's a good idea to keep the postal receipt or a copy of your return shipping label as proof and in case we need to track it down.
The warranty is subject to the statutory provisions of the EU and the Federal Republic of Germany. The warranty period is two years and begins upon receipt of the goods. All obvious and / or perceived defects, shortages or incorrect deliveries must be within the warranty in writing or orally. Excluded here are slight defects or damage that do not impair its functionality. If the receipt of goods has occurred more than 6 months ago, you have to prove as a customer that the defect already existed on the date on which you received the goods.
First and foremost, the warranty is settled by replacing the product, secondarily by the issuance of a store credit valid at booqeurope.com in the amount of the item price you paid or, for minor damages that do not affect the operation, of up to 10%. There is no "right to cash refund". If the replacement fails, it is your option to demand cancellation of the contract (rescission) or reduction of the purchase price (reduction). In all cases, notification by e-mail to email@example.com suffices.
The question of when a warranty claim exists is not regulated by law. The legislature believes that a guarantee is an additional benefit and protection of the seller or the manufacturer. It is important that the warranty claims are independent of, and in addition to, the statutory claims under right of withdrawal (above).
Booq guarantee that your booq bag is free of functional defects up to five years after receipt. If this is not the case, file a warranty claim with us, which requires you to provide a proof of purchase, the SKU or item name, type and location of the defect, and the item's serial number, if it came with Terralinq service. After successful verification on our part, we provide the same product as a replacement. Should the same item no longer exist in our warehouse, we will provide a store credit to your customer account at booqeurope.com, based on the product value on your proof of purchase:
Invoice was 0-24 months ago: 90% of the invoice amount, 24-36 months ago: 50%; longer than 36 months: We credit 25% of the defective item's value.
8.1. LIMITATION OF LIABILITY
With the exception of proven intent or gross negligence, Booq Europe is not liable for damages that were caused by our products to other property or persons. This means that we cannot be held liable for: Damages to laptops or other items due to a drop of a booq bag or damages to items falling out of our bags. Unfortunately, zipper failures, strap or hardware breakages do occur in an extremely small percentage of items we produce, even though we do everything we can to select the highest quality materials and processes. By purchasing a booq bag, you understand and accept the risk that it may damage property and persons. You also understand that zippers and metal hardware can and likely will scratch or even dent your laptop, iPad, iPhone or other gear during normal use, and may cause skin lacerations and other injuries, none of which we can be held responsible for.
The personal data provided to us, including order and account information, is used solely to process your order. All customers will be in compliance with the relevant provisions of the German Federal Privacy Act (BDSG) and the Teleservices Data Protection Act (TDDSG) and processed by us.
We share your personal data including your home address and e-mail address without your explicit and revocable consent to third parties. Excluded are our service partners, the order processing for the transmission of data (such as the staff responsible for the shipping company and the agency responsible for payment processing company) are.
In all cases, the amount of transferred data is reduced to the minimum required. A transfer to other third parties.
You have a right to free information about your stored data, and a right to rectification, blocking or erasure of data. For questions regarding the collection, processing or use of your personal information, the disclosure, correction, blocking or deletion of data please contact through our service center on these pages or e-mail to firstname.lastname@example.org us or send us your request by mail or fax.
This site uses the Google Display Network to advertise for products on other websites and third parties. Further information about our website and the visitors (e.g. anonymous info about age, gender, and interests) will be collected and stored for marketing purposes in an anonymized form by the so-called remarketing technology. This technology makes it possible to address internet users, who have already shown interest in our store and our products, with advertising on the websites of our partners. We are convinced that the display of personalized, interest-based advertising is more interesting for the internet users than advertising that hasn’t got such personal relevance. The data is stored using so- called "cookies”, which are stored on your computer. The technology uses an algorithm to analyze user behaviour and can then display product recommendations as interest-related banner ads on other websites and third-party websites (so-called publishers). The anonymous data collected is only used to improve our advertising campaigns, and will not be used for other purposes or forwarded to third parties.
By using this website, I agree to the collection, storage and use of anonymous user and visit data by cookies. Furthermore, I agree to the storage of my (anonymous) data in cookies, which are not deleted automatically after termination of a browser session but can be recalled, for example, on my next visit to the site. This consent may be revoked at any time by refusing to accept cookies in the browser settings.
10 FINAL PROVISIONS
If the customer is a merchant, Husum is the sole legal venue for all disputes between the parties. Only German law excluding the provisions of the CISG.
If any of these provisions is invalid, the validity of the remaining provisions shall not be affected. Invalid provisions shall be replaced by such valid provisions that achieve the intended economical purpose.
Husum, 12 December 2016
To file a warranty claim, read the below and complete a warranty claim form.
All booq® bags (hereinafter "bags") made by Booq LLC, a California company, (hereinafter "booq") carry a Limited 5-Year Warranty, unless expressly stated in writing at the time of purchase. Each bag is manufactured under the highest standards and is warranted to be free from material and workmanship defects for 5 years from the date of purchase or as long as the Original Owner owns the bag (proof of purchase is required), whichever is shorter. "Original Owner" is a person who purchased the bag from booq or from a booq Authorized Dealer or, in the case of a gift, a person receiving the bag, without compensation, within 90 days of the original purchaser's transaction at booq or at one of its authorized dealers. Any bag purchased from a private person or from a dealer not authorized by booq is specifically NOT covered under this warranty.
This limited warranty covers defects encountered in the normal use of the bag and does not apply if the bag is damaged due to physical abuse, mishandling, accident, use during competition, animal attack, or negligence, or if the bag is altered or modified by the purchaser in any way. This warranty does not cover the natural breakdown of materials, seams or components which may occur after extended use of the product. This warranty only applies to defects that impact the performance of the product, and cosmetic issues due to normal "wear and tear" of the product are expressly excluded, including, but not limited to: deformation, discoloration or fading of components or fabrics, loose or untrimmed thread ends, or separation of components that can be easily reattached with household tools (e.g. zipper pulls).
Should the item be equipped with a Terralinq serial tag, the number must be provided with a warranty claim. If the bag is found to be defective, booq's only obligation and the Original Owner's sole and exclusive remedy is the replacement of the bag with the same bag. In the event that the same bag does not exist, booq will issue a percentage of the defective bag's value in the form of store credit. The percentage will be calculated from the original transaction date according to the following schedule: 0-6 months: 100% 6-12 months: 75% 12-36 months: 50% 36+ months: 25% Booq shall have no liability or responsibility to the Original Owner or any other person for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by the bags including, but not limited to: losses or damages to the contents of a bag due to impact or drop, or contact with a bag's fabrics or components.
Except for the express warranty stated above, booq makes no other warranties with respect to the bags, expressed or implied. Booq reserves the right to make changes in design, materials and specifications without prior notice. The Original Owner is responsible for all shipping charges, unless the defect occurs within 30 days of receipt. Replacements are shipped via the lowest cost option (e.g. FedEx Home Delivery, FedEx Ground, or United States Mail). Express shipping may be arranged upon request on an at-cost basis. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.