GENERAL TERMS AND CONDITIONS (AGB)
1. SCOPE OF APPLICATION
The delivery, service and offers of the seller in the online shop booqeurope.com or booq.de take place exclusively on the basis of these terms and conditions. Deviating general terms and conditions of the buyer will not be accepted. All deviations require our express written consent.
2. OFFER AND CONCLUSION OF CONTRACT
The presentation of the products in this shop is not a legally binding offer, but a non-binding online catalogue. By clicking the button "Order" you place a binding order for the goods contained in the shopping basket. The confirmation of receipt of the order follows immediately after sending the order. The sales contract is concluded with the delivery of the ordered goods.
Deviations in colour, size and shape etc. are permissible as long as they are reasonable for the buyer. In the event of typing and calculation errors, the seller is entitled to withdraw from the contract.
The prices of our products are in Euro per piece including the legal VAT of 19%. The prices are ex works and do not include transport, postage, cash on delivery or packaging costs as well as no insurance, customs or other additional charges.
Our prices are basically the prices stated in the shopping basket of our website at the time of ordering. Deviating prices that may be displayed on pages loaded from caches (browser caches, proxies) are invalid. Article or forwarding prices stated as zero are invalid in each and every case, even if these are confirmed by automated order confirmation. Prices are only valid when the sales contract is concluded, i.e. not before receipt of the goods by the recipient.
4. PAYMENT AND RETENTION OF TITLE
Payment can be made by credit card, PayPal or bank transfer. Unless otherwise stated on the invoice, a deduction of a cash discount amount is not permitted. Payment is due upon or immediately after order, regardless of the availability of the ordered items.
Payment on account
If payment is made in advance, the invoice amount is to be paid to the following account stating the invoice number:
VR Bank Westküste eG
SORT CODE 21762550
Account no. 4187008
For transfers from non-European countries, all bank charges are to be borne by the customer. If there are any discrepancies regarding the invoice amount or the delivered goods, please contact us immediately (preferably through our contact form on this website, by e-mail to firstname.lastname@example.org or by phone at +49-4841-82225 ).
For returns, the buyer must wait for the refund, which is usually made within 3-5 working days after receipt of the return.
In the event of default in payment, we shall charge default interest in the amount of at least 5 percentage points above the applicable base interest rate in accordance with the Discount Rate Transition Act, but at least 6% p.a.
Reservation of Proprietary Rights
The goods remain the property of Booq Europe until full payment has been received - Proprietor: Mr Thorsten Trotzenberg
5. DELIVERY AND SHIPPING
1) Delivery times
The delivery times depend on the product and the availability is indicated without obligation on the catalogue page of the product. Should additional delays occur after an order, the customer will be informed by e-mail.
The dates and deadlines stated by the seller are not binding. The seller is not responsible for delays in delivery due to force majeure and events which make delivery considerably more difficult or impossible for the seller and delivery difficulties on the part of the manufacturer. In the event of impossibility for which we are not responsible, we shall be entitled to withdraw from the contract. The customer cannot derive any claims for damages from this.
The dispatch takes place only after receipt of payment.
2) Partial delivery
Partial deliveries due to delays in delivery of individual articles can be carried out after consultation with the customer. Additional forwarding expenses result thereby.
6. REVOCATION INSTRUCTION
RIGHT OF REVERSAL
You can revoke your contractual declaration within 14 days without giving reasons (e.g. by telephone, letter, fax, e-mail) or - if the goods are handed over to you before the deadline expires - by returning the goods and a declaration of intent to revoke in any form. The period begins upon receipt of all ordered goods by you or a third party named by you who is not the carrier. Timely dispatch of the revocation or the goods shall suffice to comply with the revocation period.
The revocation is to be addressed to:
Proprietor: Thorsten Trotzenberg
25813 Husum / Germany
Fax: +49 4841 82212
Revocation by return of the goods exclusively to the following address:
OK Logistics GmbH & Co. KG
Returns Department: Booq Europe
Itzehoer Str. 31-33
You may also use our form
In the event of an effective revocation, the services received by both parties are to be returned. If you cannot return the received service to us in whole or in part or only in a deteriorated condition, you must pay us compensation in this respect if necessary. This shall not apply to the surrender of goods if the loss in value of the goods is exclusively attributable to the necessary handling of the goods to check their condition, properties and mode of operation.
Goods that can be sent by parcel post are to be returned at our risk. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline. You bear the direct costs of returning the goods. Goods that cannot be sent by parcel post will be collected from you. Obligations to reimburse payments must be fulfilled within 14 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt. We may refuse to refund until we have received the goods back or until you can prove that you have returned the goods, whichever is earlier.
- End of the revocation instruction -
The warranty is subject to the legal provisions of the EU and the Federal Republic of Germany. The warranty period is two years and begins on receipt of the goods. All obvious and/or recognized defects, shortfalls or incorrect deliveries must be reported in writing or verbally within the warranty obligation. Slight defects or damages that do not impair the functionality are excluded. If the goods were received more than 6 months ago, you as the customer must prove that the defect was already present at the time when you received the goods.
The warranty claim is fulfilled first and foremost by replacing the item, only secondly by issuing a credit balance to booq in the amount of the invoice or a price reduction of up to 10% of the invoice amount in the event of slight damage which does not impair the functionality, in exchange for the defective product (no right to "money back"). If the replacement delivery fails, you have the right, at your choice, to demand cancellation of the contract (conversion) or reduction of the purchase price (reduction). The notification by e-mail to service (at) booq.de is sufficient.
8.1. LIMITATION OF LIABILITY
With the exception of demonstrable intent or gross negligence, we shall not be liable for damage caused by our products to other objects or persons.
9. DATA PROTECTION
The personal data, order and account information transmitted to us will be used exclusively for processing your order. All customer data is stored and processed by us in compliance with the relevant provisions of the Federal Data Protection Act (BDSG) and the Teleservices Data Protection Act (TDDSG).
We do not pass on your personal data, including your home address and e-mail address, to third parties without your express consent, which can be revoked at any time. Excluded from this are our service partners who require the transmission of data for order processing (e.g. the shipping company commissioned with delivery and the company commissioned with payment processing).
In all cases, however, the scope of the data transmitted is limited to the necessary minimum. A passing on to other third parties does not take place.
You have a right to free information about your stored data and if necessary a right to correction, blocking or deletion of this data. If you have any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data, please contact us through our ServiceCenter on these pages or by e-mail to tt(at)booq.de or send us your request by post or fax.
This site uses the Google Display Network to advertise products on other websites and third parties. Furthermore, information about surfing behaviour and visitor data (e.g. age, gender and interests) of website visitors is collected and stored in anonymous form for marketing purposes using so-called remarketing technology. This technology makes it possible to address Internet users who are already interested in our shop and our products with advertising on the websites of our partners. We are convinced that the insertion of personalized, interest-related advertising is generally more interesting for the Internet user than advertising that has no such personal reference. The data is stored on your computer using so-called "cookie" text files. The technology uses an algorithm to analyse surfing behaviour and can then display targeted product recommendations as interest-related advertising banners on other websites and third-party providers (so-called publishers). Under no circumstances can this data be used to personally identify the visitor to this website. The collected data will only be used to improve the offer. There will be no other use or disclosure to third parties.
By using this website, I consent to the use of so-called cookies and to the collection, storage and use of my usage data. I also agree that my data may be stored in cookies after the end of the browser session and may be retrieved the next time I visit the website, for example. I can revoke this consent at any time with effect for the future by refusing to accept cookies in my browser settings.
You can prevent the storage of cookies by setting your browser to accept cookies only if you agree to this. If you only want to accept the booq cookies but not the cookies of our service providers and partners, you can select the setting in your browser "Block third party cookies". Usually, the help function in the menu bar of your web browser shows you how you can reject new cookies and deactivate cookies already received. We recommend that you always log out completely of shared computers that are set so that cookies and flash cookies are accepted.
This page uses the "visitor action pixel" of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). It allows us to track users' actions after they have seen or clicked on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, about which we inform you according to our level of knowledge. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook's Data Usage Policy https://www.facebook.com/about/privacy/.
You can allow Facebook and its partners to serve ads on and off Facebook. A cookie may also be stored on your computer for these purposes.
10. ONLINE DISPUTE RESOLUTION
On 15 February 2016, the EU Commission launched a platform for the online settlement of disputes (so-called "OS platform"). This should serve as a contact point for out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. The OS platform is available at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?ev...
We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration body.
11. TEXT OF THE CONTRACT
The text of the contract with information on the article is stored by us. You do not have access to the contract text via the Internet, but the contract text is sent to you by e-mail, so that you can retrieve it, print it out or save it in a reproducible form.