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Returns

How do I return a product?

You may return any item within 30 days of receiving the item as long as it is in new and unused condition. Damaged, dirty or used merchandise CANNOT be refunded and may be returned to you, at your option and expense. We do not charge restocking fees; however, we do not refund any shipping costs. To start, please Contact Us for an RMA number. We will NOT be able to process your refund if you skip this step. Refunds are processed within 10 days of our receiving your return. Credit will be issued against your original method of payment. To return a defective item, you must file a Warranty Claim. Please note: Since we cannot be liable for lost packages that just don't make it back to our warehouse (rarely happens, but it happens!), we recommend using a trackable shipping method.

How do I exchange a product?

If you would like to exchange any product for another item, simply place a new order through our website and return any unwanted merchandise to us for a refund. You must request an RMA in order to return your product. Once we receive your return merchandise in new and unused condition, we will issue a refund less the shipping charges. You have 30 days from the date you receive your order to exchange your item. Please read our return policy before processing a return. Damaged, dirty or used merchandise CANNOT be refunded and will be returned to the customer at the customer's option and expense. We do not charge restocking fees; however, we do not refund any shipping costs. To receive a refund, please Contact Us for an RMA number. We will NOT be able to process your refund if you skip this step. Refunds are processed within 10 days of our receiving your return. Credit will be issued against your original method of payment. Please note: since we cannot be liable for lost packages that do not arrive at our warehouse, we recommend using a trackable shipping method.

How do I file a warranty claim?

First off, we apologize for any inconvenience caused by a defective item. In order to make the claim process as easy as possible, defect claims can be submitted online via our Warranty Claim form, which guides you through the process. The form requires you to supply the following:

Terralinq Serial Number 
If your bag was made after 2007, you will be required to enter its serial number as a first step. Note that since laptop sleeves and products for tablets or phones do NOT have a serial number, you would simply pick your item from a list. 

Photo(s) of the Defective Area
Upload one file or one zipped archive only. This helps us determine whether your issue is actually covered under our limited warranty, prior to your shipping the item back to us. 

Location & Type of Defect
You should know what's wrong with the item. Don't worry, we'll give you a list of options. 

Proof of Purchase 
If you purchased your item from a booq reseller, you will be required to upload a copy of your invoice or receipt. If you purchased from this site, you will not need to upload proof of purchase.

Ship it back to us
Once we receive your warranty claim, we'll give you an RMA number and you can ship the bag back to us.

If your product is found to be defective in accordance with its Limited 5-Year Warranty, we will either send you the exact same item delivered free of charge or, if the exact same product is no longer available, issue a store credit.